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Head of Customer Support
Customer Support Department, Lahore
Apply By Aug 22, 2022
Job Description (total positions: 1, posted on: Jul 22, 2022)

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  •       Improve customer service experience, create engaged customers and facilitate organic growth
  •       Take ownership of customers issues and follow problems through to resolution
  •       Set a clear mission and deploy strategies focused towards that mission
  •       Develop service procedures, policies and standards
  •       Keep accurate records and document customer service actions and discussions
  •       Analyze statistics and compile accurate reports
  •       Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  •       Keep ahead of industry’s developments and apply best practices to areas of improvement
  •       Control resources and utilize assets to achieve qualitative and quantitative targets
  •       Adhere to and manage the approved budget
  •       Maintain an orderly workflow according to priorities

Requirements and skills

  •       Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  •       Experience in providing customer service support
  •       Excellent knowledge of management methods and techniques
  •       Proficiency in English
  •       Working knowledge of customer service software, databases and tools
  •       Awareness of industry’s latest technology trends and applications
  •       Ability to think strategically and to lead
  •       Strong client-facing and communication skills
  •       Advanced troubleshooting and multi-tasking skills
  •       Customer service orientation
  •       BS degree in Business Administration or related field

Required Skills

Team Management Skills, Software Knowledge, Customer Conversion Skills, Office Support, Customer Care Representation, Customer Relation Management, Customer Support Operations,

Industry
Recruitment / Employment Firms
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
Minimum Education
Bachelors
Degree Title
● BS degree in Business Administration or related field
Career Level
Department Head
Minimum Experience
3 Years(3+ years of Relevant experience in Leadership Role)
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