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TAC Engineer

Key Accounts Department, Karachi

Apply By Aug 10, 2022

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Job Description (total positions: 1, posted on: Aug 3, 2022)

Job Responsibilities

Assess nature of queries and provide technical support to corporate clients.
Maintain and ensure cordial services for the clients.
Ensure resolution of complaints within given and committed time.
Help troubleshoot Network Access Layer issues related to CPE installed at customers end (router, switches, etc.).
Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF).
Initiate ticket for incident resolution in system and communicate to all stakeholders.
Good understanding of OSI Layer, TCP/IP, switching & routing.
Knowledge and experience with Linux & VM.
Network security exposure (basic level).
NOTE - Role requires rotation on 8 hours shift roster.

Required Skills

Linux & VM, Switching & Routing, TCP, IP, OSI Layer,

Industry
Recruitment / Employment Firms

Category
Engineering

Job Type
Full Time/Permanent ( First Shift (Day) )

Gender
Male

Minimum Education
Bachelors

Degree Title
Bachelors in telecommunications, electronics, networking or computer science.

Career Level
Experienced Professional

Required Experience
1 Year - 2 Years(1-2 experience in OSI Layer, TCP/IP, switching & routing and CCNA certified will be preferred. NOTE- Rotation on 8 hours shift roster.)