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Cloud Support Manager
IT Department, Islamabad, Karachi, Lahore
Apply By Sep 29, 2022
Job Description (total positions: 5, posted on: Aug 29, 2022)

Key Purpose:

We are looking for a motivated and experienced “Cloud Support Manager” for one of our clients to lead Cloud Support Department.

Key Accountabilities:

  • Manage the entire technical team and priorities and assign work to team members and create SOPs and Scripts.
  • Maintains constructive relationships within, outside the team and with client.
  • Responsible for SLA and Customer satisfaction scores.
  • Promotes the professional development of team personnel.
  • Ensures on-time delivery of work including monitoring of external and internal dependencies, tracking of progress, and monitoring of project milestone accomplishments.
  • Oversees the technical quality of the projects by ensuring that key technical procedures, standards, quality control mechanisms, and tools are properly utilized including performing root cause analyses for technical problems and engaging in work product quality review.
  • Actively participates in the Change Control process by identifying potential scope variances by monitoring work requirements definition, issue resolution
  • Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Essential Qualifications:


Bachelors /Masters in Computer Science

Professional Experience:

8-10 years of relevant experience

Professional Skills

The candidate must have the following qualities:

  • SharePoint Online
  • Skype for Business Online
  • Microsoft Office 365 ProPlus
  • CRM Dynamics
  • Azure

Triage & Troubleshooting


Behavioral Skills and Competencies:

  • Must be able to work under pressure, must be able to work in rotating shift timings
  • Candidate must have Excellent Communication Skills
  • Be a team player
  • Be able to handle large teams

Benefits: Medical Insurance, Fuel, OPD, Provident Fund

Required Skills

Basic English Communication Skills, Azure, Microsoft Azure,

Recruitment / Employment Firms
Software & Web Development
Job Type
Full Time/Permanent ( First Shift (Day) )
No Preference
Minimum Education
Career Level
Experienced Professional
Required Experience
8 Years - 10 Years
Salary Range
PKR. 450,000 to 550,000/Month
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